Form is not displaying analytics data.

  • snothman
    Asked on June 29, 2017 at 9:00 AM
    now all the Analytics data has disappeared too!
  • Ashwin JotForm Support
    Replied on June 29, 2017 at 9:09 AM

    Hello snothman,

    I did check your form's analytics report and it does display the analytics report correctly. Please check the screenshot below:

    Form is not displaying analytics data Screenshot 20

     

    I would suggest you to please share a screenshot of your form's analytics report and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!

  • snothman
    Replied on June 29, 2017 at 9:50 AM

    Yes, but the details of those who have submitted responses don't show up anymore.  at least I had the data that way, if not in a more convenient spreadsheet form. 

  • Nik_C
    Replied on June 29, 2017 at 12:45 PM

    I'm not sure what you're referring to in Analytics. All information related to submitter you can find in Submissions page, where all data submitted by them will be:

    Form is not displaying analytics data Screenshot 30

    In analytics, you can only see devices used, countries from which your users submitted etc.:

    Form is not displaying analytics data Screenshot 41

    If you had something else in mind, please let us know and give us more information if possible so we can assist you.

    Thank you!