What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not displaying analytics data.

    Asked by snothman on June 29, 2017 at 09:00 AM
    now all the Analytics data has disappeared too!
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    JotForm Support

    Answered by ashwin_d on June 29, 2017 at 09:09 AM

    Hello snothman,

    I did check your form's analytics report and it does display the analytics report correctly. Please check the screenshot below:

     

    I would suggest you to please share a screenshot of your form's analytics report and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

    Thank you!

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    Answered by snothman on June 29, 2017 at 09:50 AM

    Yes, but the details of those who have submitted responses don't show up anymore.  at least I had the data that way, if not in a more convenient spreadsheet form. 

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    JotForm Support

    Answered by Nik_C on June 29, 2017 at 12:45 PM

    I'm not sure what you're referring to in Analytics. All information related to submitter you can find in Submissions page, where all data submitted by them will be:

    In analytics, you can only see devices used, countries from which your users submitted etc.:

    If you had something else in mind, please let us know and give us more information if possible so we can assist you.

    Thank you!