What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it okay to delete the information off jotform once it has been exported?

    Asked by Kazzab on July 03, 2017 at 05:17 PM
    Is it okay to delete the information off jotform once it has been exported?
  • Profile Image
    JotForm Support

    Answered by jonathan on July 03, 2017 at 05:21 PM

    You can follow the steps on our user guide: How-to-Delete-Form-Submission-Data

    Please do take note of the importance of the data. We do not keep copies of them. Deleting them in your forms without doing a backup can be reason for permanent data lost.

    Thanks.

     

  • Profile Image

    Answered by Kazzab on July 03, 2017 at 06:43 PM
    Thank you. I will have a look at this and will look at doing backups. Will the uploaded images stay on the pdf files that come as attachments with the submission emails?

    Regards,

    Karen

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on July 03, 2017 at 07:07 PM

    If the images on the PDF files are displaying directly and not an URL, they should stay on the PDF files. However, you can export all the submission data including the uploaded files from the Data section of your account settings. Please refer to the guide below for step by step instructions to export the data from your account.

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Hope this information helps!