Is it okay to delete the information off jotform once it has been exported?

  • Profile Image
    Kazzab
    Asked on July 03, 2017 at 05:17 PM
    Is it okay to delete the information off jotform once it has been exported?
  • Profile Image
    jonathan
    Answered on July 03, 2017 at 05:21 PM

    You can follow the steps on our user guide: How-to-Delete-Form-Submission-Data

    Please do take note of the importance of the data. We do not keep copies of them. Deleting them in your forms without doing a backup can be reason for permanent data lost.

    Thanks.

     

  • Profile Image
    Kazzab
    Answered on July 03, 2017 at 06:43 PM
    Thank you. I will have a look at this and will look at doing backups. Will the uploaded images stay on the pdf files that come as attachments with the submission emails?

    Regards,

    Karen

    ...
  • Profile Image
    Kiran
    Answered on July 03, 2017 at 07:07 PM

    If the images on the PDF files are displaying directly and not an URL, they should stay on the PDF files. However, you can export all the submission data including the uploaded files from the Data section of your account settings. Please refer to the guide below for step by step instructions to export the data from your account.

    https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    Hope this information helps!