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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Preventing people from submitting the same response repeatedly?

    Asked by JustKidsECLC on July 06, 2017 at 02:46 PM

    Hi JotForm,

    I've created a form that allows staff at my company to submit tickets to our IT help team when they're having tech issues, and I'm wondering if there is a way to prevent staff from just submitting the same form repeatedly? Knowing how frustrated people get when they're having tech problems, I'm worried that some staff members will attempt to submit multiple forms for a singular issue in hopes that it will get their problem solved faster. I see that their are options in my form settings for 'unique submissions,' but I'm not 100% sure that I understand how they work. Is there a way to make it so someone can submit multiple forms using the same computer as long as all/most of the question responses are different?

    Sorry if this question is unclear, please let me know if there's anything that needs to be better explained!

    Thank you!


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    JotForm Support

    Answered by Mike_G on July 06, 2017 at 03:47 PM

    Yes, you are correct, the Unique Submission option as explained in the guide — How-to-Set-Unique-Submissions-on-a-Form — is a good way of preventing multiple submissions, however, if you want other people using the same computer (with the same browser) or other people in the same network to be able to still submit your form, then I suggest you set a unique question instead — How-to-set-Form-Limits-Based-on-a-Unique-Question

    Selecting a field as a unique question lets the form check if the data/value in that field was already submitted before.

    If you have other questions regarding this, please feel free to get back to us and let us know.