- andrewtagmarketingcozaAsked on July 12, 2017 at 03:02 AM
Please explain why the content / text editor is not available when creating my mail reply. Id like to input an image as well as bold some text. i have done it on a previous form. My Username is email@example.com. The form is the King Price form
- JotForm Supportashwin_dAnswered on July 12, 2017 at 05:55 AM
I'm sorry for the trouble caused to you.
I did check your form's notification email template and I am able to replicate the issue you are having. The email template editor does not display the toolbar. I am not sure what is causing this issue only in that specific email alert. I would suggest you to please delete the existing auto-responder email alert and add a new one. New auto-responder email template does display the toolbar in editor. Please check the screenshot below:
The following guide should help you;
Delete auto-responder email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new auto-responder email alert: https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email
Hope this helps.
Do get back to us if you have any questions.