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    Editor toolbar is not being displayed in auto-responder email alert.

    Asked by andrewtagmarketingcoza on July 12, 2017 at 03:02 AM

    Please explain why the content / text editor is not available when creating my mail reply.  Id like to input an image as well as bold some text.  i have done it on a previous form. My Username is andrew@tagmarketing.co.za. The form is the King Price form

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    JotForm Support

    Answered by ashwin_d on July 12, 2017 at 05:55 AM


    I'm sorry for the trouble caused to you. 

    I did check your form's notification email template and I am able to replicate the issue you are having. The email template editor does not display the toolbar. I am not sure what is causing this issue only in that specific email alert. I would suggest you to please delete the existing auto-responder email alert and add a new one. New auto-responder email template does display the toolbar in editor. Please check the screenshot below:


    The following guide should help you;

    Delete auto-responder email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new auto-responder email alert:  https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!