Why am I not getting submission emails?

  • joelnew
    Asked on July 12, 2017 at 11:50 AM

    I've submitted the form and also sent test emails from Settings. I'm receiving nothing. Help!

  • Mike_G JotForm Support
    Replied on July 12, 2017 at 2:17 PM

    Apologies for any inconvenience, however, the email history of your account shows no record of any failed email attempts to the email address set as a recipient of the email notification(s) in your form.

    How-to-view-all-your-form-Email-History

    I would suggest you check the information in this guide to properly test the email notifications in your form — How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address