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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why am I not getting submission emails?

    Asked by joelnew on July 12, 2017 at 11:50 AM

    I've submitted the form and also sent test emails from Settings. I'm receiving nothing. Help!

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    JotForm Support

    Answered by Mike_G on July 12, 2017 at 02:17 PM

    Apologies for any inconvenience, however, the email history of your account shows no record of any failed email attempts to the email address set as a recipient of the email notification(s) in your form.


    I would suggest you check the information in this guide to properly test the email notifications in your form — How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address