What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not sending the Autoresponder Email

    Asked by safewills on July 18, 2017 at 07:00 PM
    it does not provide the Green tick to notify the sender that it has been sent, can you help please or are you able to customise the code to show a message ?
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    JotForm Support

    Answered by jonathan on July 18, 2017 at 07:09 PM

    Can you please tell us which user submission did not send the Autoresponder email?

    I reviewed the sent email logs of your form but I did not find any issue with it. It shows that emails were being sent successfully.

    Let us know if issue persist.

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    Answered by safewills on July 18, 2017 at 10:56 PM

    Thank you ,  when the customer submits the form i do receive their submission but there is no notification to tell the customer that it has successfully been sent.

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    Answered by safewills on July 18, 2017 at 11:23 PM

    I noticed i had deleted this I have sorted it now thanks 


    Thank You!

    Your submission has been received.