What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will we lose data access when downgrading our account to the Free status?

    Asked by OAPUSER on July 20, 2017 at 10:08 AM

    I have been recently instructed to downgrade our membership from the bronze level, to the free.  Now management questions if we will loose access to data recorded within your site.

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    JotForm Support

    Answered by AIDAN on July 20, 2017 at 12:47 PM

    I have checked your account and found that your submissions count is below the 500 limit of Free accounts, and your used upload space is also below the 100MB limit, so in conclusion you will not lose any submissions or data when your account gets downgraded to the Free status.

    For more information that would help you understand your account usage and limits, please see our guide here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I would also recommend exporting all your data as a backup measure. We have a guide on how to do so here: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once

    I hope this helps. If you need further assistance please let us know. Thank you.