What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I keep getting notices that my email has bounced?

    Asked by TimBrownLTC on July 21, 2017 at 07:12 PM


    I changed my email under my account and I keep getting a pop up window telling me that my email is on the bounce list.  It is a valid email, why is this happening?

    Please help me correct this as soon as possible.  I have emailed about this several times and haven't heard back yet.

    Take Care,

    Erin Newton






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    JotForm Support

    Answered by Kevin_G on July 21, 2017 at 10:11 PM

    I have checked your account email address and noticed that all the emails are successfully sent, you could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I would recommend you to check this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    If the issue persists, you could also ask your email provider to whitelist our IP addresses, you will find all the info on the following link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope this helps.