- TimBrownLTCAsked on July 21, 2017 at 07:12 PM
I changed my email under my account and I keep getting a pop up window telling me that my email is on the bounce list. It is a valid email, why is this happening?
Please help me correct this as soon as possible. I have emailed about this several times and haven't heard back yet.
- JotForm SupportKevin_GAnswered on July 21, 2017 at 10:11 PM
I have checked your account email address and noticed that all the emails are successfully sent, you could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
I would recommend you to check this guide in order to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If the issue persists, you could also ask your email provider to whitelist our IP addresses, you will find all the info on the following link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
I hope this helps.