What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    received document as a .msg when I try to open it with txt edit program it is a bunch of symbols

    Asked by mhanshaw22 on July 27, 2017 at 03:36 PM

     

     

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    JotForm Support

    Answered by BDAVID on July 27, 2017 at 04:50 PM

    Are you referring to a file that was uploaded through your encrypted form? Please note that uploaded files are left as they are - meaning that any file that gets submitted on your form (photo, document, etc) is left unchanged. 

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    Answered by Matthew Hanshaw  on July 27, 2017 at 09:07 PM

    Well, I just spoke to him and what he uploaded was a pdf file, what I got was a .msg file.  

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    JotForm Support

    Answered by Kiran on July 28, 2017 at 12:13 AM

    Are you trying to view the email received from any email client program? The .msg format indicates an email message format that can be viewed the message using the specific email client such as MS Outlook, etc. Could you try checking the submission by logging to your email account using a browser or from the JotForm submissions view?

    If you are still experiencing any issue with viewing the submission, please provide us with the screenshot of the issue to take a look and provide you with further assistance.