Can the pdf form which can be downloaded in the submission section be customized?

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    Asked on July 30, 2017 at 07:14 PM

    I have 2 questions:

    1. In the form which I created, I have included a logo at the top of the form. This logo does not show up on the pdf which is downloaded from the submissions section.

    2. I have added 4 pictures which can be uploaded on to the form, is it possible to control how these images look on the pdf output.




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    Answered on July 30, 2017 at 07:35 PM

    Yes you can customized the form PDF submission report. Please refer to the user guide: -How-to-Customize-PDF-Submissions-Report

    Related guide: How-to-Show-Headers-and-Text-in-the-PDF







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    Answered on July 30, 2017 at 10:40 PM

    Thank You Jonathan for a quick reply. 

    So I was able to get the logo on the submission, If I print this the logo is still present. But if I try to download this pdf ( using the download button), the logo is not there. Is there a solution for this?




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    Answered on July 31, 2017 at 02:36 AM

    I checked your PDF in the PDF Designer and there is no added logo. I cloned your form to test if the PDF Designer is working properly. Here's the result:

    I have able to add a logo in the PDF Designer properly. Please try to add a logo again and click the Save button.

    If the issue persists, please contact us again. Thank you.

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    Answered on August 01, 2017 at 04:57 PM

    Hi John,

    Thanks for your reply.

    I did recreate a new form, the link to the same is here :


    With this new form, in the submission I can see the logo ( attaching a sample) but the issue is that when I click on pdf and download the pdf, that does not have the logo in it.

    Attaching the pdf too. Could you please help me with the same.

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    Answered on August 01, 2017 at 07:00 PM

    Can you please try again. It should be fixed now as I have reset the PDF report on your form.

    Let us know if issue persist.