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  • Profile Image

    Fields in the email notification are mixed up

    Asked by thedcc on July 31, 2017 at 11:14 AM

    Hi,

    I've created a pretty basic form, but when users fill in the details and submit, the email that arrives does not match up with what was entered!

    Some fields are repeated and others are just wrong/out of sync.

    How can this happen and what do I need to do to fix it?

     

    Thanks,

     

    Simon

     

    https://form.jotformeu.com/72105618927358

    Page URL:
    http://kustom-clothing.co.uk/toad-hall/

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    JotForm Support

    Answered by Kiran on July 31, 2017 at 02:04 PM

    I am not sure if I understand your query correctly. Do you mean to say that the fields in the email notification are not displayed correctly? If so, could you try adding a new notification to the form so that the fields should be displayed correctly? Once you see that the new email notification is good, you may then delete the old notification from the form.

    Please get back to us if you need any further assistance or referring to something else. We will be happy to help.