One of our supporters and her husband were trying to fill out a form and it said that only one could be filled out per computer

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    hfhcform
    Asked on August 21, 2017 at 08:07 AM

    Does that mean that I have a setting that tracks the IP address and limits it to one?  Is there a setting I need to change?

     

    Thanks so much,

    Tonya Hunt

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    Jan
    Answered on August 21, 2017 at 09:51 AM

    I checked your form and I can verify that the Unique Submission and Unique Question is set to "No Check".

    The Unique Submission has an option to check for Cookies and IP. This prevents multiple submissions from the same browser and same IP.

    Let us know if the user is still having issues submitting the form.

    Related guides:
    How-to-Set-Unique-Submissions-on-a-Form
    How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope that helps. Thank you.