I am unable to create new forms and am I over the limit of submissions storage

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    seveland
    Asked on August 25, 2017 at 03:28 PM

    I received the over-the-limit-submissions message.  So, I purged a large number of tables.  Then I deleted one submission.

     

    1.  The submissions count has not changed

    2   I cannot create a new form without upgrading (I don't want to do that)

  • Profile Image
    AIDAN
    Answered on August 25, 2017 at 04:48 PM

    First of all please accept my apologies for any inconvenience.

    I have checked your account and found that it's in the Free status, and that you have 273 active forms out of 5 that your Free account allows, which explains why you are unable to create any more forms.

    As to submissions storage, please note that you currently have a total of 536 submissions out of the 500 that your Free account allows.

    In order to clear up some of the submissions storage, please consider deleting some form submissions. We have a guide on how to delete form submission data here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Finally, here is our guide on understanding your account usage and limits: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope this helps. If you need further assistance please let us know. Thank you.