Egnyte Integration: Submissions are not showing on my shared folder

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    shasselberg
    Asked on September 08, 2017 at 08:25 PM

    New to both Egnyte and Jotform.  Like the products, but integration not working.  It says the integration is successfull and I've confirmed the email.  But nothing shows up in Egnyte.  Another thread said to make sure the form is not encrypted.  It is not.  No error message.  Just nothing shows up.

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    John_Benson
    Answered on September 08, 2017 at 11:52 PM

    Please try re-integrating Egnyte to your form. Also, please follow this guide: https://www.jotform.com/help/429-How-to-Integrate-JotForm-with-Egnyte

    I will also clear your form cache from our server. 

    If the issue persists, please contact us again.

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    shasselberg
    Answered on September 09, 2017 at 07:14 AM

    Thank you, but that did not help.  Let me ask a question- My account is part of a larger organization.  I have a personal folder, and a shared folder with my department.  Where is the Egnyte folder created, in my personal folder or the shared folder?  If the later, do I need to enable certain permissions?  Can you give me some instructions to pass on to our IT department?

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    Welvin
    Answered on September 09, 2017 at 12:37 PM

    I've tested the Egnyte integration on both the new form layout and legacy layout and it is working to my end. Here's a screenshot:

     

    Egnyte integration does not have an option for you to select what folder to upload the data from your form. The integration will create the folder for you based on the folder configuration you have entered and selected. In this case, the folder is created on the main account, not in your shared folder.

    You should ask your IT Department to check and allow you to view the folder. You have "Stratasys Submissions" as the main folder name. You have selected the Name field to be the Submission Folder. 

    Let us know if you need further assistance.

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    shasselberg
    Answered on September 25, 2017 at 06:28 PM

    This is still not working for me, and I see other people reporting the same issue.  Hope it will be resolved soon.

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    John_Benson
    Answered on September 25, 2017 at 08:34 PM

    I checked your Egnyte Integration and I can see that you leave the sub-folder blank.

    The Parent Folder name is Stratasys Submissions. If you want to change it, just click the Parent Folder name. As for sharing with folder permission, please check this guide: 

    https://helpdesk.egnyte.com/hc/en-us/articles/201637444-Sharing-with-Folder-Permissions

    I hope this information helps. Please try it and let us know how it goes.

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    shasselberg
    Answered on September 25, 2017 at 08:41 PM

    What am I supposed to be trying?  The folder Stratasys Submissions never gets created in Egnyte.  I don't know why.

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    John_Benson
    Answered on September 25, 2017 at 09:55 PM

    Sorry for the confusion.

    I have now escalated this issue to our developers so they can check it further.

    We will contact you again on this thread once we have an update.


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    MichaelLawson
    Answered on September 25, 2017 at 11:54 PM

    Same problem over here! Cannot see any folder created in Egnyte!

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    BJoanna
    Answered on September 26, 2017 at 02:57 AM

    @MichaelLawson

    You already reported this issue on another thread: https://www.jotform.com/answers/1253514 

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    shasselberg
    Answered on September 26, 2017 at 08:52 AM

    I have been speaking with support at Egnyte.  They have confimed that the integration works provided the user has permission to create the folder.  In their view the problem is that JotForm is creating a top-level folder for which I do not have permission.  In my organization I have a private folder, and I also have read-write access to folder shared with my department.  But this shared folder is several levels down.  I do not have permission on the top-level shared folder.

    Can the JotForm integration be made to work with lower level folders?  Can I direct it to a folder on Egnyte that I have access to?

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    Welvin
    Answered on September 26, 2017 at 11:05 AM

    Thank you for the additional information. That would help us troubleshoot the problem. Unfortunately, as what I've said before, there is no option for you to select the submissions folder. The integration will automatically create it. 

    Let me create a feature request instead. I'll do it on this new thread: https://www.jotform.com/answers/1257956

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    shasselberg
    Answered on September 26, 2017 at 11:12 AM

    Until this new feature is added, please tell me where exactly it is trying to create the folder.  I will have to see if I can have our tech support people give me access to it.  Is it top level in our domain?  Is it in my folder?  Is it in our shared folder?

    Egnyte was very helpful on the phone.  I wish I could get you and they to talk to each other and sort this out.

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    Welvin
    Answered on September 26, 2017 at 11:59 AM

    I've tested the integration again. Egnyte creates the folder on the Shared Folder, here's the structure:

    Please note that I was logged in as the Administrator, not as a Standard User or Power User. I'll test both user types and let you know.

    I believe you cannot see the folder until it is shared with you. Also, the folder is created only when you receive a submission right after the integration is configured. 

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    Welvin
    Answered on September 26, 2017 at 12:16 PM

    Standard and Power User types can integrate with Egnyte, but no folders are created. In this case, only the main account can integrate. I have tested all. If you are a sub-account, then that's the reason why no folder(s) are created when you integrate. To fix this, you should ask the main account to integrate with Egnyte then share with you the folder that will be created.