Text on form not showing when submitted

  • cjguffey
    Asked on October 9, 2017 at 11:59 AM

    Why is the submitted form not displaying (or printing) one particular text area?

     

     

  • Jan
    Replied on October 9, 2017 at 1:20 PM

    May I what text area are you referring to? Also, where do you open the submission? Is it in the email notification or on the Submissions page?

    If possible, please provide a screenshot so that we can investigate the issue. Thank you.

    We will wait for your reply. Thank you.

  • cjguffey
    Replied on October 9, 2017 at 1:54 PM

    Nothing in this section is showing on the submissions page. 

    https://form.jotform.com/72555305984969

    Text on form not showing when submitted Image 1 Screenshot 20

  • Jan
    Replied on October 9, 2017 at 4:26 PM

    Thank you for the clarification.

    Please enable the "Show Headers and Texts" on the Submissions page. Here's how:

    On the Submissions page, click the "Options" icon and then enable the "Show Headers and Texts" option. After that, click the "Options" icon again to save the changes.

    Text on form not showing when submitted Image 1 Screenshot 20

    Complete guide: https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    Hope that helps. Thank you.


  • cjguffey
    Replied on October 9, 2017 at 6:13 PM

    Thanks so much. That took care of the problem.