PayPal issue/confirmation email issue

  • Profile Image
    Ronaldos
    Asked on October 10, 2017 at 06:28 AM

    Hi, I just made an online order form for a client who sells school lunches. He has a problem with the PayPal sign outt - it says "donation" and not "payment" as it suppose to. The other thing is, he wants the customers who have order to get an email confirmation sent listing what they order that they can bring to the school and show. How do I do that?

    This is the form: https://form.jotformeu.com/72711867934365

    Thanks.

    Please send your answer to me: bjarneoworks@gmail.com

    Best,

    Bjarne O.

  • Profile Image
    Jenny
    Answered on October 10, 2017 at 08:48 AM

    I have checked your form I could not figure out PayPal related issue. Could you give us more details, about either your client see the "donation" rather than "payment" in the form or PayPal page?

    It would be great to share screenshots so that we can assist you further. Please see the user guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Considering your second question, if I understand you correctly you want to send autoresponder email to the person who fills the form. You can easily set up an autoresponder Email by covering the simple user guide:

    https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    We will be waiting for your response considering the first issue.

  • Profile Image
    Bjarne O.
    Answered on October 10, 2017 at 10:11 AM

    Hi Jenny, thank you for your quick response and clear guidance. My client experience this "Donation"/"Payment" issue in the Jotform form. I have changed the "Payment Box Sub Label" to "Betaling" (Danish for "Payment") in stead of "Donation" and hope that'll solve the problem. I have attached a screenshot of this PayPal Integration window. Please check and see if I've done it right.

    Thanks.

    Best,

    Bjarne1507644530Screen Shot 2017-10-10 at 15.5

  • Profile Image
    aubreybourke
    Answered on October 10, 2017 at 11:01 AM

    Yes that looks correct. 

    1507647680Microsoft Edge 10_10_2017 16_0