How to prevent emails from bouncing

  • rdigges
    Asked on October 13, 2017 at 11:03 AM

    Hi there!  I keep getting a notification that my email address (rdigges@convene.com) is on your bounce list.  That is likely because of our enterprise security settings.  I have updated our email security to allow for emails from jotform.  Please remove me from your bounce list.  Thanks!

  • aubreybourke
    Replied on October 13, 2017 at 11:51 AM

    I have removed rdigges@convene.com from the bounce list. To prevent this from happening please read this guide:

    How to Prevent Email Bouncing Related Issues  


    Note that the solution to permanently fix this issue is either:

    1. Whitelist JotForm IP's 

    Whitelisting JotMails IP Addresses  

    or 2. Use SMTP 

    How to Setup SMTP for a Form