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drkirkwilsonAsked on October 26, 2017 at 9:17 PM
Made original form without problem but since I added a dropdown field, have not been able to see changed form.
If you go to http://site-926487-1362-3453.strikingly.com/, select Do You Have a Story and then Click here to share your story, the original version of the form displays without the dropdown field labelled When You Were...
I have saved and published the form but the original form comes up instead of the updated form with with the When You Were... field after I select Click here to share your story.
I apparently am not successful updating and publishing the form with the addition of the When You Were... field.
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Ashwin JotForm SupportReplied on October 27, 2017 at 3:08 AM
I'm sorry for the trouble caused to you.
Which embed code you have used in your webpage?
I tried to check your webpage but could not find embedded form. It seems to display 404 Not Found error message. Please check the screenshot below:
Please share the correct webpage URL where you have embedded your form and we will take a look.
We will wait for your response.
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drkirkwilsonReplied on October 27, 2017 at 7:17 PM
I believe the jotform ID is https://form.jotform.com/72987340584165
Or go to http://site-926487-1362-3453.strikingly.com/#do-you-have-a-story and select Click here to share your story to view my form.
I do not seem to be able to update my form with newly added form fields which I can view at https://www.jotform.com/build/72987340584165
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Kevin Support Team LeadReplied on October 27, 2017 at 9:07 PM
I have checked the page you have shared and noticed that you are redirecting to the form using its direct link. I have reviewed both versions, the form in the builder looks the same like the form loaded using its direct link:
I already cleared your forms cache and you may also do it on your end following this guide: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
If you're still seeing a different version of the form, please provide us some screenshots about how it looks on your end, this guide will help you uploading images with your next reply: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.