-
fabriclabelmakerAsked on October 28, 2017 at 6:58 AM
i understand that i exceeded my limit when it comes to data but i already deleted my forms and datas how come it still displays that i cannot use my account? can u check and can u refresh my data.. i deleted my files. i also dont have an upload but still i cant use it.. i paid for a year fyi.. i dont want to upgrade in such a high priced plan since im only using it as an orderform and invoice.
-
TREVONReplied on October 28, 2017 at 10:09 AM
Thank you for contacting us.
Kindly not that the file upload limits can be freed only by deleting submission data.
As per the back-end system the storage is at 111.60 MB.
Kindly delete more submission data in your account so as to meet the monthly threshold.
-
fabriclabelmakerReplied on October 28, 2017 at 9:07 PM
hello is my 100mb data is for month or for the whole year?
-
David JotForm Support ManagerReplied on October 28, 2017 at 9:20 PM
The 100 MB is for the account lifetime. So, you can either upgrade to increase the space, or delete submissions the free up upload space:
https://www.jotform.com/help/331-How-to-Upgrade-My-Account
https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data