I have been emailed a form but it is not showing as submitted on Jotform? ie I have had 13 forms submitted now but only 12 are showing.

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    Sarahatbrownies
    Asked on November 03, 2017 at 04:38 AM
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    Chriistian
    Answered on November 03, 2017 at 04:57 AM

    I checked your form (http://www.jotformeu.com/form/72914704147356) and I was able to see that there are 12 submissions.

    15096991862017-11-03_1652.png

    As per further investigation, base on the Activity Logs of your account and I noticed that there are deleted submissions on the form (http://www.com/form/72914704147356). That could be the reason why there is a missing submission.

    15096992192017-11-03_1651.png

    You can also check your Account Activity Logs on your end. Please refer to this guide: How to View Your Account Activity Logs.


    Please let us know if you need further assistance.

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    Sarahatbrownies
    Answered on November 03, 2017 at 05:43 AM
    This form was deleted on 20 Oct.
    The 13 form was made on 2nd Nov and I don’t think I have deleted it ?
    Sent from my iPhone
    ...
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    Sarahatbrownies
    Answered on November 03, 2017 at 05:43 AM
    I have been emailed a copy and a payment by PayPal
    Has been made.
    Thank you
    Sent from my iPhone
    ...
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    ashwin_d
    Answered on November 03, 2017 at 07:46 AM

    I did check your form "#72914704147356" and it seems you have received 4 "Incomplete Payment" submissions. 

    Please note that when users submit your form, they are redirected to PayPal checkout page for payments. If your user do not settle the payment, that submission is marked as "Incomplete Payments".

    I would suggest you to please take a look at the following guide for more information on incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Since you have already received the payment in your PayPal account, that mean IPN message for this payment was not sent and IPN of your PayPal account is disabled. I would suggest you to please enable IPN of your PayPal account and that should solve your problem. The following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account  

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    Sarahatbrownies
    Answered on November 03, 2017 at 08:43 AM
    Thank you I will have a look at PayPal . But some people are paying cash so that’s why there are incomplete payments
    Thank you
    Sent from my iPhone
    ...
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    ashwin_d
    Answered on November 03, 2017 at 09:57 AM

    Please note that there is a better way to achieve your requirement where users can pay by cash or paypal. 

    You may like to take a look at the following guide which should help you achieve your requirement:  https://www.jotform.com/help/120-How-to-Set-up-PayPal-Along-with-Other-Payment-Options

    Hope this helps.

    Do get back to us if you have any questions.