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How to Set up PayPal Along with Other Payment Options

How to Set up PayPal Along with Other Payment Options

It's great having a PayPal payment integration built right into JotForm, but what if you want to give your customers other payment options such as paying by check?

Let's start by building the form. 

1. Use the Single Choice Field (radio button) to setup your payment options field. Then set this field as Required.

Example: Payment options added are PayPal and Check

To setup the Check option, just use a Text Field and place any relevant information on what the user needs to do to complete the payment.

And for the PayPal option, you can use PayPal Pro or PayPal Standard from the Payment Fields.

2. After that, setup a SHOW / HIDE FIELD Condition to show the respective field based on the user's answer whether they want to pay via PayPal or Check. Here's how:

A. Click SETTINGS at the top

B. CONDITIONS on the left

C. Select the SHOW/HIDE FIELD Condition

D. The general logic is to show the respective field, based on the user's selection so you need to setup 2 conditions for each instance:

IF Payment Options IS EQUAL TO PayPal THEN SHOW the PayPal Field

IF Payment Options IS EQUAL TO Check THEN SHOW the Text Field

Condition to show the PayPal payment field:

Condition to show the Check text field:

You can also add more payment options, not just check, for as long as it's an offline payment. Please be informed that you can only use 1 payment gateway per form.


Here's how it works:

🔘 When you select Check on the payment option field and submit the form, it will be submitted right away.

🔘 When you select PayPal on the payment option field and submit the form, it would redirect to PayPal's checkout page where you need to complete the payment.

Another alternative option is to redirect users to a different form URL based on the selected payment method.

Related guide: Change Thank You Page URL Based on a Condition

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  • aisdparentsunite

    How do I withdraw the donations?

  • ashleytangen

    This hasn't been submitting the Jotform though-it simply redirects to stated here:

    When you select PayPal on the payment option field and submit the form, it would redirect to PayPal's checkout page where you need to complete the payment.

  • Desiree

    Why does my form show up as disabled when people go to the link, but it looks enabled & published in my account? However, when I try to open the form to edit or look at it, it just spins & spins but never opens.

  • palettepossepaintparties

    My customers are unable to click submit when they choose the Etransfer option. It defaults them to the PayPal page. I was told previously by a Moderator that I have this set up properly. Please help!

  • Tomeka James

    I’m still lost . I understand what to do for PayPal but the check part is cloudy. Please look at my form 2 payments Bernard Baugh ent. I can’t get the form to submit with our still going to payment. I hate that I can’t speak to someone

  • coachheather

    how to i link my paypal account to the form so that the payments are received by me?

  • adesina S.temidayo

    How can I get a personal PayPal legit account?

  • Marilyn Stowers

    Our church paypal account is set up to allow donors to make a credit card donation through paypal (the church account) without having a personal paypal account. There is an option for them to just enter their credit card number without logging into paypayl. How do I set that up on my form? I want people to be able to pay with a credit card without being forced to set up a personal paypal account.

  • Pauline Raedeke

    I don't understand your system. I have 2 refunds, one almost a year now, I have been trying to get
    the refunds, I could use the money, but I don't get anywhere with your forms. I need help.
    I lost my old email address. I am stuck, can't get it.

  • dlsnelson

    I'm stuck on this process. I have set up my PayPal account (I hope). I have three payment options with one of them being PayPal. When my user selects PayPal, I want the price to be the amount shown in "ADVERTISEMENT TOTAL FEE", and then I need to be directed to the PayPal page. If the user chooses Check or Credit Card, then they just complete the rest of the form and submit. I'm having difficulty with this. Can you help?

  • techwomb

    You guys are awesome!!!
    Excellent support - Kudos to the support team and to your manager.
    I am kind of - out of words. Shocked to receive such good service.
    Looks like - you guys are lving the concept mentioned in Art of Excellence book.

  • NStarOrchard

    This works fine...
    How can I get the "Text Field" to show up in the customer's autoresponder email? There's no way they're going to all pay directly while they're sitting there filling in the form. I need to have the "Text Field" (which would contain the pricing, etc.) in the autoresponder they receive.

    I cannot put the pricing in the text of that email, as we charge a different amount via credit card and check, and that would just confuse everyone.

    There should be a way in the "Conditions" to tell it to show that field in the autoresponder, seems to me.

  • sstte18

    Ok. So this is great BUT, in this same form (URL below), UNTIL someone clicks check/credit as a choice, all the other fields show up. I guess that's not the end of the world but I would rather those fields don't show at all UNTIL a selection is made. Is that possible??

    ALSO - how do I adjust the line spacing within the text fields? They are double spaced and I want single spacing

  • Chayla Freeman

    I have the form set up and the payments are collected. I want to be able to pass on the PayPal fees to the customer. Is this a setting in jotform or PayPal?

  • jmargolin

    Not helpful! My order form is already integrated into PayPal. Thus, I can't drag over a new PayPal option. One thing that was not clear about JotForm is that when you create your order form, you are LOCKED IN to using a specific payment integration option.

  • JaneDoD

    I have completed my form and so far its been fantastic but I can't get the form to work when I add other payment methods. I followed the online help and the payment options now show up on the form but I can't get the menu item for paypal to appear on my form they refer to in the help where it says "This will appear on the form . Click here to hide instead". Please could you let me know where I am going wrong ? Thanks

  • District84

    Perfect! Thank you!

  • allylindberg

    I also cannot get my "other payment options" to work. Everything gets redirected to paypal!
    Thanks for your help!

  • SSNA

    Hope someone can help. I cannot get the fields to show??

  • limmudatl

    My form includes multiple purchasing options, which requires the view of a final subtotal based on what is being purchased in order to see the total amount owed. How can people who are using my form but are paying by check or over the phone be able to see what their sub-total is for the amount they owe and still submit their form if not paying with a credit card?

  • GentlemenSongsters

    I understand the concept, but I am missing something, as mine too is also always advancing to paypal, irrespective of the solution. It is because I am using multiple items with Paypal, so the paypal choice has already been made?

  • Alain

    Many thanks, very usefull but
    By me it doesn't work correctly. I I select 'by check' the field 'PayPal' is hide but I'm all the same redirected to the PayPal page.
    Thanks for your help

  • SWCTchapter

    what if your payment option is a coupon code for 100% off. Do i add this as a payment option i.e. member coupon and in the payment add the coupon???

  • VOMIChairman

    AWESOME! Extremely easy to follow instructions. You are a lifesaver.

  • xsail

    I independently have done as suggested too, and it used to work last week...and now it doesn't work any more - I'm very puzzled??

  • Felix Somm

    I tried to setup different payment methods, but independent of the selected method, the form is always redirecting to paypal

    Can you help?

    Best Regards, Felix

  • sjakubik

    UROCK. This is awesome, thank you!

  • dejamour

    My submit button works when PayPal is selected, but not when Chéque is selected. I followed your suggestions to the "T". Can you help me please?

    Here it is online:


  • beyondtiles

    can not see conditions wizard on the form?

  • heavenlytouch

    I think this is great and love the way it made my form look so professional.

  • powerof2youthcamp

    I did what you said but for some reason my submit button has disappeared. It shows until i put it online and then it is gone.

  • TerryVeiga


    Can you please provide a working link to the sample form you mentioned above?

    Thank you very much,

  • atlastur

    I need help about it I can not do it . Please help

  • ctabor1

    I'm not sure I understand the "why" of creating a dummy Free field with Paypal... can you explain?

  • YESTexas

    This was exactly what I needed, thanks!!