The confirmation emails and response emails show no items marked

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    Asked on November 22, 2017 at 01:23 PM


    All of the forms currently being filled out, the confirmation emails and response emails show no items marked?? Wait now done do...

    The Excel spreadsheets however have nothing  marked??

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    Answered on November 22, 2017 at 02:30 PM

    I cloned your form ( to test it on my end and I was not able to replicate the issue. I have received the notification and autoresponder without missing data. Here's a screen capture of my email:


    I will clear your form cache on our server. Please try it again and let us know how it goes.

    You can also create a new notification email to test it further and see if the issue still persists.

    If you're referring to a different form or marked items, please let us know and please provide a screenshot so we can assist you. Please follow this guide on how to post a screenshot here in the Support Forum:

    Thank you.

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    Answered on November 22, 2017 at 06:12 PM

    The form fills out fine, but after looking at my excel sheet the information as to the "count" on each item is not populating.

    Now I have to go back and ask each person what they wanted, which defeats the pupose of the form

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    Answered on November 22, 2017 at 08:35 PM

    So, now I get one email and it has the information...10 minutes later nothing???

    what is going on???15114008710C94F756-70AE-48AF-8E86-6CE8691511400887CA18C6E0-F12E-4497-97AB-BC63A6

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    Answered on November 22, 2017 at 09:04 PM


    I would suggest a different approach on this matter as it appears that this is not about the values not appearing on the table, but actually that they are not filling up the fields that is needed.

    Note that the total fields in your form can be easily modified by simply entering a number in it. So I suggest that you hide the total fields, except the Order Total field with all the summary in it. 

    Another solution is provide a checkbox on which products that they would like to purchase (Flex fit, bayside, crest shirts), then when they check the choices, you have the tables in it set as required. This way, they will be required to make a selection on the table before they can proceed to the purchase.

    Feel free to let us know if you have questions, concerns, or if you need assistance.