I did a survey, but when people open it and fill it, when it goes to submit it appears error

  • luce31911472
    Asked on November 26, 2017 at 4:36 PM

    I am sending you the link to the form, I do not know why to appear as error

    https://form.jotform.co/73231449194862

    Page URL: https://form.jotform.co/73231449194862
  • BJoanna
    Replied on November 27, 2017 at 3:23 AM

    I tested your form and the form is working properly. I successfully submitted the form and I was redirected to the Thank You page. 

    1511770258TY Screenshot 10

    Which error message is shown when your users try to submit the form? Please provide us a screenshot of that message. 

    If the form is embedded, provide us the webpage URL so that we can test the form there. 

    I did notice that the Unique Submission feature is enabled on your form. If 'Sorry! Only one entry is allowed.' error message is shown the Unique Submission feature is the reason. It will prevent the user to submit the form using the same browser, to prevent duplicate submissions. 

    1511770617unique Screenshot 21

    If you want to disable this feature set Unique Submission to No Check.

    How to Set Unique Submissions on a Form

  • luce31911472
    Replied on November 27, 2017 at 5:43 AM
    Thanks for your heklp
    cheers
    Lucy
    ...