Not receiving info in messages section or files

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    g10ria
    Asked on November 27, 2017 at 08:04 PM

    Hi,

    When someone submits a form, the message section is blank. Also, I don't receive any files they upload.

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    liyam
    Answered on November 28, 2017 at 12:52 AM

    I checked your form's submissions page and all information are present. You can check out this guide to know on how to view your form's submissions page: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    I noticed however, on your email alerts that the template variables there are not updated

    15118480812017-11-28_1346.png

    Notice on the template variables on the left side (the ones enclosed with { }), they are different on the right. The ones on the right side are the ones I picked from the Form Fields on the tool bar. This means that you have an incorrect template variable which is why the values are not appearing on your emails.

    But nonetheless, I went ahead and updated your email alerts. You should be able to see the information submitted in your email, the next time you receive a submission.

    If you have questions, please let us know.

  • Profile Image
    g10ria
    Answered on November 29, 2017 at 09:43 PM
    Hi,
    Thank you. Where do I go to fix these settings? I'm on the form settings
    page right now for this form & I don't see this.
    Gloria
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  • Profile Image
    liyam
    Answered on November 29, 2017 at 11:24 PM

    You can do the following steps:

    1. Click SETTINGS at the top

    2. Then EMAILS on the left

    3. Place your mouse over your Notification/Autoresponder then click the PENCIL icon to edit it

    05-01-2017-1493638426.png


    You can know more about editing email alerts from this guide: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Feel free to let us know if you have additional questions or other concerns.