Can't edit encrypted submitted forms

When I click on edit submission, the form shows up blank. This form is encrypted, is that why I can't edit it? I created a key and everything else works fine.

I have been testing the encryption feature and editing a submission, but I was unable to replicate the issue you mentioned. 

May you please share us the form where you're experiencing the issue? 

If possible, please also share us a screenshot with the web console opened so we can see if there is any error. 

This guide will help you getting the console  report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

The forum does not accept attachments via email replies so please follow this guide in order to upload the image: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

We will wait for your response. 

Both jotform submission and Google spreadsheet. as you can see the fields are blank.

May you please try using incognito mode? 

This link will help you getting it on Chrome: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en 

Also, please check the web console (with the guide shared above) since that will help us to know if there is any error causing this. 

We will wait for your response. 

Figured it out, I was using a server Cert, when I use Jot Cert it works
fine.
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