Can't edit encrypted submitted forms

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    ronwilsoncenter
    Asked on November 30, 2017 at 01:51 PM

    When I click on edit submission, the form shows up blank. This form is encrypted, is that why I can't edit it? I created a key and everything else works fine.

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    Kevin_G
    Answered on November 30, 2017 at 04:27 PM

    I have been testing the encryption feature and editing a submission, but I was unable to replicate the issue you mentioned. 

    15120771221.png

    May you please share us the form where you're experiencing the issue? 

    If possible, please also share us a screenshot with the web console opened so we can see if there is any error. 

    This guide will help you getting the console  report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    The forum does not accept attachments via email replies so please follow this guide in order to upload the image: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

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    ronwilsoncenter
    Answered on November 30, 2017 at 05:42 PM

    Both jotform submission and Google spreadsheet. as you can see the fields are blank.

    1512081693jform.png

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    Kevin_G
    Answered on November 30, 2017 at 07:21 PM

    May you please try using incognito mode? 

    This link will help you getting it on Chrome: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en 

    Also, please check the web console (with the guide shared above) since that will help us to know if there is any error causing this. 

    We will wait for your response. 

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    ronwilsoncenter
    Answered on November 30, 2017 at 07:43 PM
    Figured it out, I was using a server Cert, when I use Jot Cert it works
    fine.
    ...