Square integration: Charge attempt from table failed

Hi there,

I have square attached to my jot forms and the last few clients when I tried to charge their card it said" charging failed" yet it is shown as pending on their credit card so they do not want to pay me twice since they think the pending one will got to not pending.

Please advice how to fix this. Is their card being declined? If so why is it pending on their side?

This makes my business look shady and this is the 4th time this has happened this week.

Thank you

I tried to add a picture but it would not work.

Hi Dr. Alana,

Thanks for reaching out to Jotform Support. Since the charge attempt from the table has failed, the payment will not push through. It says pending because of the charge attempt, if you retry the charge, it's still in relation to the pending payment they have on their credit card. Could you attempt the charge from your table again and see if the issue still persists?

Give it a try and let us know how it goes.

I tried like 10 times lol
This is the 4th time now this has happened. Is the card declining?
Alana Lauritano DVM
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Alana Lauritano DVM
...

Here is again
Alana Lauritano DVM
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Sorry to elaborate we have had this 4 times on different peoples jot form.
Alana Lauritano DVM
...

Hi Alana,

Thanks for reaching back to Jotform. I'm sorry you're having issues with your payment form. Can you take a screenshot of what’s the error look like and send it to us? This guide will show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Alana Lauritano DVM
...

Hi Alana,

Thanks for getting back to us. Unfortunately, we did not receive any screenshots from you. Let me show you how to post your screenshot on this thread:

1. Open the thread in your browser. If you got a reply via email, there should be a button at the bottom that says View this thread. Click that button to open your thread in a new tab.
2. Once you open your thread, scroll down until you see the Your Answer section.
3. This is where you will reply. Click the Add Image button.
4. Next, either paste the image URL or upload the image from your PC. Click the Add button to post the image on your thread.

Once we hear back from you, we can move forward with a solution.

you can see the multiple times it has happened. This was with different clients.

Hi Alana,

Thanks for getting back to us. I created a ticket and escalated this problem to our developer team.

Once we hear back from them, we will circle back to this thread to let you know.

It was still happening so I disconnected the square part from my form. I
will have to find out if they are compatible with any different forms.
Thanks
Alana Lauritano DVM
...

Any update? I had to remove the square connection because no cards were being charged.

Hi Alana,

Can you try adding the Square integration back, then check it again? We currently do not have any known issues with the Square integration, we were able to charge authorized payment without any issues.

Let us know how it goes.