Notification email not working.

  • psevans10
    Asked on March 26, 2024 at 12:35 PM

    2) Just this morning I received a submission for the first time in a month. However, I did not receive the usual Jotform email notification with the completed form. I only received the completed Docusign form, with the two fields mentioned in (1) still blank, although it is marked with an * as a required field.

    Related to (2), when I slog into Jotform and look at submissions, the form I just received does not show up in Submissions.

  • Bilal JotForm Support
    Replied on March 26, 2024 at 1:33 PM

    Hi Paul, 

    Thanks for reaching out to Jotform Support. I cloned the form and It was working as it should. I was able to receive the notification email including the two fields you mentioned. Check out my screenshot below:

    Notification email not working Screenshot 20

    Since I was unable to replicate the issue, I cleared the form cache to refresh the data. You can check this guide on How to Clear Your Form Cache. Can you please test your form again and see how it goes? If the issue still persists, please let us know, and we will further investigate to better understand what is going on.

    Check out this guide on why you might not be receiving the emails.

    Give it a try and let us know if you need any other help.