How can I split the payment details in the Autoresponder email

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    Asked on December 23, 2017 at 11:57 PM

    I need the individual form values within the stripe section of my form so when I send the autorespond email to clients they can receive the information on what items they had selected without information on the credit card itself else they have ability to put through the payment. 


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    Answered on December 24, 2017 at 01:44 AM

    What you're aiming to do has been discussed in great detail on the article linked below.

    Complete guide: How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

    The idea is to use suffixes to your payment field's tag to split them into separate sections. Give it a spin and let us know if you'd need more help.

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    Answered on December 26, 2017 at 08:38 AM


    I've tried above solution and it does not work. I'm getting blank fields in email notification. 

    Please advise - My jot form link provided above

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    Answered on December 26, 2017 at 08:59 AM

    I have checked your form, it should work correctly. May we know what fields are not showing up?

    Can you try clearing your form cache. How-to-Clear-Your-Form-Cache

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    Answered on December 27, 2017 at 08:05 AM


    I have cleared cache and it is still not working. I have highlighted fields in red which are not appearing. 

    Booking Date:  {whatBooking4}

    Start Time: {startTime}

    Beauty Service Selected:


    Total Price: {selectPrice:total}

     Address for beauty service: 





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    Answered on December 27, 2017 at 09:06 AM

    I have checked your form, and you are correct some fields are not showing in the email notifications. I have adjusted and tested the form and this is what I came up with.

    Kindly follow my screenshot.

    Unfortunately, I can't still pull up the location, I'll just follow it up on this thread.

    Here is the sample email notification received.

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    Answered on December 27, 2017 at 09:17 AM

    Here is the follow up to show the address field in the email notification, kindly add this code.


    Here is a sample screen shot.

    Please let us know if we can be of further assistance.