Unable to open PDF file that was received both from the Email Notitification and Dropbox

  • STUDIO_PETAR
    Asked on December 28, 2017 at 1:02 AM

    Hello, on opening the PDF files that I receive from the email notification and from dropbox the files are corrupted and i cannot open them. This is the message that I receive when I try to open them.

    Page URL: https://form.jotformeu.com/73284457284364
  • STUDIO_PETAR
    Replied on December 28, 2017 at 1:08 AM

    This is the message that I receive when I try to open them:

    "Adobe Acrobat Reader is unable to open '2017-12-28 07-04AM - Test 1 Test.pdf' because it is an unsupported file type or because the file was damaged (for example, it was sent attached to an e-mail message and has not been correctly decoded)."

  • BJoanna
    Replied on December 28, 2017 at 3:20 AM

    I was not able to replicate the issue you reported on my cloned form. I was able to open PDF Attachment form the email Notification without any issue. I was also able to download and open a PDF file with Adobe Acrobat Reader. 

    1514448390pdf Screenshot 10

     I clear form cache on your account, Please download and try to open a PDF file again. 

    If the issue still persists on your end, please tell us if the issue is related to only one PDF file or to all PDF files that you received via email. 


    Also, please check if you are able to download those PDF reports from the submission page of your form.

    How to Download Form Submissions as Excel/CSV/PDF


  • STUDIO_PETAR
    Replied on December 28, 2017 at 4:08 AM

    Hello,

    I have cleaned both the history and my caches.
    I have also created a new test form but the pdf files attached to the e-mails are still all corrupted.

    The same thing happens in my other premium account.

    At this point I think that it might be a general problem with the attachments.

    Test link: https://form.jotformeu.com/73611933184356

  • Nik_C
    Replied on December 28, 2017 at 5:53 AM

    We're sorry for this inconvenience.

    The issue is fixed now, please check and let us know how it worked.

    Thank you for your understanding.

  • STUDIO_PETAR
    Replied on December 28, 2017 at 6:18 AM

    Thank you