Unable to open PDF file that was received both from the Email Notitification and Dropbox

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    apPetar
    Asked on December 28, 2017 at 01:02 AM

    Hello, on opening the PDF files that I receive from the email notification and from dropbox the files are corrupted and i cannot open them. This is the message that I receive when I try to open them.

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    BJoanna
    Answered on December 28, 2017 at 03:20 AM

    I was not able to replicate the issue you reported on my cloned form. I was able to open PDF Attachment form the email Notification without any issue. I was also able to download and open a PDF file with Adobe Acrobat Reader. 

    1514448390pdf.JPG

     I clear form cache on your account, Please download and try to open a PDF file again. 

    If the issue still persists on your end, please tell us if the issue is related to only one PDF file or to all PDF files that you received via email. 


    Also, please check if you are able to download those PDF reports from the submission page of your form.

    How to Download Form Submissions as Excel/CSV/PDF


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    Nik_C
    Answered on December 28, 2017 at 05:53 AM

    We're sorry for this inconvenience.

    The issue is fixed now, please check and let us know how it worked.

    Thank you for your understanding.

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    apPetar
    Answered on December 28, 2017 at 06:18 AM

    Thank you