Billing: Question about double charge.

  • erwillia23
    Asked on March 28, 2024 at 1:42 AM

    hello,

    I was charged twice on my account with you, $348. Why have you charged my double on two different transactions? My email is erwillia23@gmail.com


    Earlene Williams

    Jotform Thread 13353101 Screenshot
    Page URL: https://www.jotform.com/myforms/
  • Joshua_T JotForm Support
    Replied on March 28, 2024 at 1:53 AM

    Hi Earlene,

    Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. When I checked our system, I only saw a single charge on your account yearly. You can view this information on your Billing Page. Let me show you how:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the Billing tab.
    4. Scroll down a bit, and you should be able to see the Invoices section. 
    5. Click on the View link on each invoice to see their details.

    Billing: Question about double charge Screenshot 20

    Can you send us a screenshot of the double charge from your card? This guide will show you how to do that.

    Once we hear back from you, we can move forward with a solution.