Why I didn't receive submitted form?

  • Profile Image
    Asked on January 04, 2018 at 01:32 PM

    I have a client who submitted a form for web design two weeks ago and am just now finding out because nothing came through.

    I don't see it in my submissions, though I do see that she accessed the form two times in my view history (it was designed just for her, so no one else could have seen the link).

    Was it caught up somewhere? Is there any way to see what has happened?

  • Profile Image
    Answered on January 04, 2018 at 03:35 PM

    I checked your form but there are no submissions there:

    1515098042Screen Shot 2018-01-04 at 9.31

    Also, there are no records in email history that any submission was received.

    Are you sure that your customer submitted the form?

  • Profile Image
    Answered on January 04, 2018 at 04:43 PM
    Yes, she claims that she submitted it.
    Is there anything saved "in progress" by chance?
  • Profile Image
    Answered on January 04, 2018 at 07:04 PM

    The user should have received the thank you page after submitting the form, emails should be triggered as well and I cannot find any email that was sent for this form, you may also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Also, it's not possible to see uncompleted submissions, only completed submissions can be checked on the submissions page of your account.  

    I hope this helps.