- christinamweikAsked on January 09, 2018 at 11:07 AM
I am no receiving submission confirmations, I changed my email address as well to see if my email spam was blocking it but neither email address received a submission confirmation. They did both receive an email changed confirmation so they are able to receive emails from Jotform.
Thank you kindly!Page URL:
- JotForm SupportAdrianAnswered on January 09, 2018 at 11:46 AM
I have successfully made a test submission and received a confirmation email.
The recipient of the Notification email is firstname.lastname@example.org.
This email was on our Unsubscribe list, which might be the cause that you are not receiving the Notification emails.
I have removed that email from our Unsubscribe list.
Please try again and let us know if the issue persists.
- christinamweikAnswered on January 09, 2018 at 12:43 PMThank you but I changed the email address to email@example.com and it didn’t receive a submission confirmation either. I’ll clear my cache and try again. Thank you so much!