Submissions not being forwarded

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    christinamweik
    Asked on January 09, 2018 at 11:07 AM

    Good morning,


    I am no receiving submission confirmations, I changed my email address as well to see if my email spam was blocking it but neither email address received a submission confirmation. They did both receive an email changed confirmation so they are able to receive emails from Jotform.

    Thank you kindly!

  • Profile Image
    Adrian
    Answered on January 09, 2018 at 11:46 AM

    I have successfully made a test submission and received a confirmation email.

    The recipient of the Notification email is cweik@myteammarketing.com.

    This email was on our Unsubscribe list, which might be the cause that you are not receiving the Notification emails.

    I have removed that email from our Unsubscribe list.


    Please try again and let us know if the issue persists.

  • Profile Image
    christinamweik
    Answered on January 09, 2018 at 12:43 PM
    Thank you but I changed the email address to christinamweik@aol.com and it didn’t receive a submission confirmation either. I’ll clear my cache and try again. Thank you so much!
    ...
  • Profile Image
    Adrian
    Answered on January 09, 2018 at 01:25 PM

    Please let us know if the issue was fixed.

    Here are two related guides that might help you setting up the Notification and Autoresponder Emails:

    Setting up Email Notifications

    Setting up an Autoresponder Email