No response yet to my question about form question not showing up on filled out email

  • Profile Image
    mynextpet
    Asked on January 14, 2018 at 01:54 PM

    We can see the question on JotForm "Under what circumstances would you give up this cat?"

    But when the form is filled out and email to me we only see: "Type a question"

    How can we get the actual question to show like the other's?

     

    Thanks,

    Jill Woodall Animal Adoption League

    Pawsonthego@icloud.com

  • Profile Image
    Mike
    Answered on January 14, 2018 at 02:43 PM

    The issue could be related to the outdated email notification template. The solution is to delete the old email notification, and then to add a fresh one:

    1) Delete current email notification

    2) Add a new email notification

    If you need any further assistance on this, please let us know. We will be happy to help.