My form doesn't appear to be sending confirmations upon submission

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    Brydon
    Asked on January 15, 2018 at 08:34 PM

    Let me know what I am doing wrong in my settings.   Thanks!

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    Kiran
    Answered on January 15, 2018 at 10:59 PM

    Are you referring to the form http://www.jotform.us/form/73608563251154 in your account? I have tried sending a test submission to this form and was able to submit it without any issue. The thank you message is displayed normally at my end.

    1516075035Selection_032.png

    Are you still experiencing the issue? If so, please let us know if we are looking at the same form and if it is embedded on any of your web pages so that we can take a look again to assist you further. 

    Thanks!

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    Brydon
    Answered on January 16, 2018 at 10:43 PM
    Yes that and the February form. Both should be set up to send a confirmation email once the form is submitted but no one is getting the confirmation emails upon submission.
    Brydon Christensen
    Bluegrass Dog Sports
    P. O. Box 85
    Salvisa, KY 40372
    ...
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    Brydon
    Answered on January 16, 2018 at 10:43 PM
    I am sorry I forgot they are embedded as entry forms on www.bluegrassdogsports.com/trails.asp they are the Feb and Mar entry forms.
    Brydon Christensen
    Bluegrass Dog Sports
    P. O. Box 85
    Salvisa, KY 40372
    ...
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    Nik_C
    Answered on January 17, 2018 at 05:48 AM

    Unfortunately, I wasn't able to open that URL: www.bluegrassdogsports.com/trails.asp

    1516184914Screen Shot 2018-01-17 at 11.2

    I checked your form (and did a test submission), I see that your emails are sent by your own SMTP:

    1516185949Screen Shot 2018-01-17 at 11.4

    The issue is most probably related to that, so please check the settings of your SMTP email. 

    Also, in the meantime, you can set sender email to be noreply@jotform.com until this issue is resolved:

    You can do that in the Advanced section of the Autoresponder:

    1516186085Screen Shot 2018-01-17 at 11.4

    We'll wait for your response.

    Thank you!

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    Brydon
    Answered on January 17, 2018 at 06:43 AM
    Spelling error. Bluegrassdogsports.com/trials.asp
    Sorry!
    Brydon Christensen
    Bluegrass Dog Sports
    P. O. Box 85
    Salvisa, KY 40372
    ...
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    Kevin_G
    Answered on January 17, 2018 at 10:31 AM

    I have checked your forms and they seem to be properly configured, I can see you're using PayPal and this may be why your emails are not sending, please configure the IPN option on your account, emails should be triggered when there is a complete payment: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Also, note that if submissions end up on the incomplete list, emails will not be triggered so I would recommend you to enable the incomplete email notification so you receive an email when a payment is not completed: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email 

    You may also check your email history and make sure that your emails are sending correctly: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    You may also ask your users to check the spam/junk folder since emails may have ended up there, if they are still not receiving emails you may add an SMTP sender, that will use your own mail server info and the users should receive emails without any problem: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps. 

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    Brydon
    Answered on January 17, 2018 at 01:43 PM
    THANK YOU!New response received On January 17, 2018 at 10:31 AM JotForm <noreply@jotform.com> wrote: A new response has been received:Answered by Kevin_G  I have checked your forms and they seem to be properly configured, I can see you're using PayPal and this may be why your emails are not sending, please configure the IPN option on your account, emails should be triggered when there is a complete payment: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account Also, note that if submissions end up on the incomplete list, emails will not be triggered so I would recommend you to enable the incomplete email notification so you receive an email when a payment is not completed: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email You may also check your email history and make sure that your emails are sending correctly: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History You may also ask your users to check the spam/junk folder since emails may have ended up there, if they are still not receiving emails you may add an SMTP sender, that will use your own mail server info and the users should receive emails without any problem: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form I hope this helps.  View this thread on browser » Unsubscribe Thread1516203061 
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