- bRealtimeAsked on January 22, 2018 at 10:59 AM
Hello, we have a form in our login called "bRealTime Publisher Opening Form" When someone fills this out it should send an email to firstname.lastname@example.org - Our IT department created and ensured any emails from jotform should be allowed to come through our system, they are working with a different form in our account.
However, with this form when it is submitted either on test runs or live runs, we do NOT get the confirmation email.
Could you look at our form and see if something is an issue preventing this?
- JotForm SupportAdrianAnswered on January 22, 2018 at 12:11 PM
I have made a test submission on your form and I received the Autoresponder email.
Did you check the Spam folder?
Make sure you have checked Whitelisting JotForm IP Addresses and Domains.
If this doesn't work, I suggest you try Setting Up Your Own SMTP Server.
Let us know if you have further questions.