Our form email is not making it to the Vendor

Hello,

I run a website that uses almost two dozen JotForms to send PO information to various vendors. I have a single form/vendor that has had repeated problems of not receiving the automated emails. 

Each submission sends an email to the vendor, myself, and the person completing the form so the email function works (I am getting the emails) but they aren't making it the vendor. I was wondering if you had any suggestions or could help troubleshoot this issue.

Thanks,

Kevin

The emails appear to have been sent based on our records. You can check your email history to view the logs:

https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

Please ask the vendor to check his/her spam folder, and make sure to mark all the emails related to Jotform as not spam. If it's not there, the following will help:

1. Add noreply@jotform.com to the safe sender or contact list.

2. Whitelist Jotform. Our list of IP addresses and sending domains are in this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

These methods help in many cases. If this won't work for the vendor, you have the option to add your own sender email in the form. We suggest the SMTP method:

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

Let us know if you need further assistance.