- FrontEndMarketplaceAsked on January 22, 2018 at 04:27 PM
I run a website that uses almost two dozen JotForms to send PO information to various vendors. I have a single form/vendor that has had repeated problems of not receiving the automated emails.
Each submission sends an email to the vendor, myself, and the person completing the form so the email function works (I am getting the emails) but they aren't making it the vendor. I was wondering if you had any suggestions or could help troubleshoot this issue.
- JotForm SupportWelvinAnswered on January 22, 2018 at 06:05 PM
The emails appear to have been sent based on our records. You can check your email history to view the logs:
Please ask the vendor to check his/her spam folder, and make sure to mark all the emails related to Jotform as not spam. If it's not there, the following will help:
1. Add firstname.lastname@example.org to the safe sender or contact list.
2. Whitelist Jotform. Our list of IP addresses and sending domains are in this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
These methods help in many cases. If this won't work for the vendor, you have the option to add your own sender email in the form. We suggest the SMTP method:
Let us know if you need further assistance.