Missing field in PDF and printout

your support is really crazy. for a company that makes forms... your support chat/ what ever this is is very odd.

we have a form that we edited but the field wont show up when we print or save as a pdf to import into our system. The field shows up when we look at it in the dash board when the client has returned it to us but not when we try to download and export to our PIMs.

Hi Tuomi,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. If I understood correctly, both PDF document and printout of your form are missing a field. I did a test form to see if I could replicate the issue, but everything was working properly. If you're missing a field, you can add it back in the PDF Editor. It’s really easy. Let me show you how:

1. In My Forms, hover over your form and click More on the right.
2. Click Open PDF Editor.
3. Click Form Fields on the left menu.
4. Click on the field you like to add to the PDF document.

If that’s not exactly what you’re looking for, can you provide us with the link to the form and the missing field, so I can take a look at it for you?

You might also want to check out this guide about How to Download and Edit a PDF Form.

Keep us updated and let us know if you need any more help.

Sorry to hear about your trouble! It sounds frustrating. Have you tried reaching out to our support team directly for assistance? They should be able to help troubleshoot the issue with the missing field in your form export. Let me know if you need any further assistance!