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dominiquerossiAsked on February 13, 2018 at 9:58 AM
Hello
I use jotform and submit many formular today https://form.jotformpro.com/70502005163945
but they don't appear in my submissions ?
What happened ?
Thank u
best regards
Dominique Rossi
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John_BensonReplied on February 13, 2018 at 11:26 AM
I did a test submission to your form, could you please check if you receive it?
I checked the email address (dominique.rossi@lire-et-ecrire.be) and it is not on our bounce list. I also checked our mail logs and I can see that emails are being sent properly. Here's a screenshot:
Please check your spam folder and if you see JotForm emails, mark it as not spam.
Let us know how it goes.
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dominiquerossiReplied on February 14, 2018 at 11:43 AMHi
It works ok
But the submission have taken 30 minutes to come on website and excel download…
Thank u…
Best regards
De : JotForm [mailto:noreply@jotform.com]
Envoyé : mardi 13 février 2018 17:26
À : Dominique Rossi
Objet : Re: I cannot find my submissions
A new response has been received:
/www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
Answered by John_Benson
I did a test submission to your form, could you please check if you receive it?
I checked the email address (dominique.rossi@lire-et-ecrire.be) and it is not on our bounce list. I also checked our mail logs and I can see that emails are being sent properly. Here's a screenshot:
[1518539068535c939a.png]
Please check your spam folder and if you see JotForm emails, mark it as not spam.
Let us know how it goes.
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John_BensonReplied on February 14, 2018 at 12:39 PM
Are you referring to the Submission Panel? Please provide more details or proof that you're receiving the submission 30 minutes late. You can take a screenshot of the time you receive it and check your email history logs. You can check the Email History Logs of your account by following this guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs
To post a screenshot here in the Support Forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
I hope this helps. Thank you.