Upload Space: Overlimit status

Hi, I've deleted all my forms and submission except a few and it is still saying I need to upgrade. I can only afford the free version. What else can I do to still only use the free version?

Hi Jennifer,

Thanks for reaching out to Jotform Support. I checked and see that your deleted entries are still in your trash folder. Let me show you how to purge them:

• Click the main tab’s vertical ellipsis icon.
• Select the Trashed entries option.

• In the Trash panel, select the submissions or tick on the Select All checkbox to mark all entries.
• Select the Delete Forever button.
• Then click Delete in the confirmation window to purge the marked entries.

You can also check this guide on How to Delete Form Submission Data and Understanding Your Account Usage and Limits for future reference.

Give it a try and let us know if you need any other help.

I have deleted everything in my trash as well and it is still saying there isn't room and that I've reached my quota for entries, when it should for sure allow more entries. there are only 15 submissions

Hi Jennifer,

Thanks for reaching out to Jotform Support. We have manually recalculated your account limit now. Your form should no longer show over-quota error. Kindly also give a look on your end and let us know if you need more help.

Reach back to us if there's anything else we can help you with.