View Submission Confirmations?

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    Asked on February 17, 2018 at 12:50 AM

    Hi there,

    I'm just wondering if there is any way we can see the submission confirmations that have been sent out, other than the email confirmations we receive. We have had a situation where a client has submitted a form and has a screen shot that their application was received but we have no record of it in our email or in jot form. Any idea how we could track this?

    Jenn Dechaine

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    Answered on February 17, 2018 at 04:40 AM

    We're sorry for this inconvenience.

    If the form was submitted properly, the submission should show on Submissions page, as far as I know, we never had a situation that the submissions weren't showing there. Regarding the submission emails, it can happen that the submission emails are not going through, but that depends on email domains, sender emails if recipient emails are maybe blocking emails or not etc.

    If you have an issue with receiving submission emails, please check if the recipient emails are not on the Bounce list, here is how:

    If you're still experiencing this issue please let us know, so we can check further.

    Thank you!