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ThayneAsked on February 21, 2018 at 1:14 PM
I added the IP Address to the submission form. When I say send a test email it comes through with the IP Address, but when I submit an actual submission the IP address is not there.
Also, I want the "From" to be labeled as a "New Application." When I say send a test email it comes through with the correct "New Application", but when I submit an actual submission the from field in the email is a long random set of letters/characters.
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TREVONReplied on February 21, 2018 at 2:32 PM
I have cloned your form and I could not replicate the issue. I was able to receive a notification with the IP field.
I have subsequently cleared your form cache, kindly do test and let us know if the issue is resolved.
https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
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Ardian_LReplied on February 22, 2018 at 6:21 AM
Can you please go to your submissions page. Click on the Settings icon on the right. And enable the IP option.
Please let us know if the issue persists. Thank you!
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TREVONReplied on February 22, 2018 at 2:57 PM
Apologies for the challenges you are facing.
Would you kindly delete the notification you have setup then create a new notification with the IP fields added then test new notification and let us know if this works?
https://www.jotform.com/help/25-Setting-up-Email-Notifications
https://www.jotform.com/help/68-Add-a-Date-on-Email-Notification
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Kevin Support Team LeadReplied on February 22, 2018 at 6:34 PM
I can see that your form is encrypted, the email notification for encrypted forms will have the default data and it cannot be customized, email autoresponders are not available on encrypted forms either.