Receiving messages

  • Profile Image
    Sean
    Asked on February 23, 2018 at 05:52 PM

    For some reason jot forum has switched form sending individual messages from each inquiry to sending multiple message in one email. How do I fix that?

  • Profile Image
    Kevin_G
    Answered on February 23, 2018 at 09:24 PM

     Apologies for the inconveniences this have caused to you. 

    I have checked your form and it seems to be correctly configured, you have only one notification and one email auto-responder. 

    I have submitted your form, please check if you received multiple notifications from my submission. 

    I think the user may be submitting the form multiple times as well, you may control this with unique submissions, please check the methods listed below: 

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    I hope this helps.