- LauriepollockAsked on February 26, 2018 at 03:28 PM
I updated my account on 2/23 to bronze and I am out of space? I dont understnd how...I am taking orders for our school lacrosse team and the link shutdown. I thought this was enough space and I dont want to spend any more money...Page URL:
- JotForm SupportAdrianAnswered on February 26, 2018 at 04:42 PM
Your account is not out of space. We are sorry for the confusion. The account has reached the Payments Limit.
You can check your account usage here: https://www.jotform.com/myaccount/usage
Currently, you are subscribed to the Bronze plan. The Payments limit for the Bronze plan is 10 Payment submissions per month.
There have been 18 Payment submissions on your forms this month. That is why your form is not working. This limit counter is reset on the 1st of each month.
I also noticed that you have disabled your form. I am not sure if you have done this accidentally. Make sure that your form is enabled when the Payments limit is reset.
How to Enable/Disable a Form