Why the welcome message in JotForm Card is not showing my logo?

  • ritasormul
    Asked on March 1, 2018 at 5:04 AM

    Why can't my editing show up in the ready made message, but shows up with JotForm logo? (that I now see I cannot enclose as it is too big..) It is frustrating, because I would like to have my own logo here and welcome message,


    The best from a new user :-) 
    Rita in Norway

    Page URL: https://form.jotformeu.com/80592417036355
  • Sabbir
    Replied on March 1, 2018 at 8:00 AM

    Sorry for the problem you ate having.

    I have checked your form and I was not able to reproduce the issue.

    Please check the screenshots below:

    1519909086clientform1 Screenshot 10

    1519909104clientform2 Screenshot 21

    Can you clear your browser cache and your form cache and check back again?

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    If you are still having the issue with the logo, please send us a screenshot and mention what browser you are using.

    Please follow this guide to know how you can send screenshot in our support forum:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum