Monday.com Intregration stopped working after the recent update.

  • AHFEvents
    Asked on April 19, 2024 at 4:04 PM

    Hello,

    I have a form in place that was previously integrated with Monday.com without any issues however, with the new recent update, the integration is no longer working. I've attached a photo of the error message I getMonday Screenshot 20

  • Eliza JotForm Support
    Replied on April 19, 2024 at 4:29 PM

    Hi AHFEvents,

    Thanks for reaching out to Jotform Support. I'm sorry you're having issues with the Moday.com integration. I checked your form, and it looks like the fields are mapped to the Monday.com fields correctly. Can you specify what updates or change you've made with the integration?

    When I cloned and tested your form to see if I could replicate the issue, everything was working properly. Check out the screencast below to see my results:

    Monday Screenshot 30

    I've gone ahead and cleared your form caches. Can you try it again and see how it goes? If you run into the same issue again, I suggest you remove the integration with Monday'com, and integrate it again. Let me show you how to remove the integration:

    1. In Form Builder, click on Settings in the orange navigation bar at the top part of the page.
    2. Go to Integrations, and select Monday.com.
    3. Click on the three vertical dots on the right side of the action, and select Delete Action.
    4. Once done, integrate it again following this guide.

    Monday Screenshot 41

    Give it a try and let us know how it goes.

 
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