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AHFEventsAsked on April 19, 2024 at 4:04 PM
Hello,
I have a form in place that was previously integrated with Monday.com without any issues however, with the new recent update, the integration is no longer working. I've attached a photo of the error message I get
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Eliza JotForm SupportReplied on April 19, 2024 at 4:29 PM
Hi AHFEvents,
Thanks for reaching out to Jotform Support. I'm sorry you're having issues with the Moday.com integration. I checked your form, and it looks like the fields are mapped to the Monday.com fields correctly. Can you specify what updates or change you've made with the integration?
When I cloned and tested your form to see if I could replicate the issue, everything was working properly. Check out the screencast below to see my results:
I've gone ahead and cleared your form caches. Can you try it again and see how it goes? If you run into the same issue again, I suggest you remove the integration with Monday'com, and integrate it again. Let me show you how to remove the integration:
- In Form Builder, click on Settings in the orange navigation bar at the top part of the page.
- Go to Integrations, and select Monday.com.
- Click on the three vertical dots on the right side of the action, and select Delete Action.
- Once done, integrate it again following this guide.
Give it a try and let us know how it goes.