Why Can't I Add Users

Good day,

Why am I unable to add users although I paid for a subscription?

Hi thepentecostalchurchsk,

Thanks for reaching out to Jotform Support. It isn't possible to add another user to our Standard plans (Starter, Bronze, Silver, and Gold). These plans are only individual, single-user plans. I checked your account and noticed that you have Bronze subscription plan. Jotform Enterprise users are able to add sub-users to their accounts. If you're interested in adding sub-users to your form, you can contact our Enterprise Sales team for more information here.

Alternatively, you can also use our Form Collaboration feature. Where you can share a link to a team member, that will allow them to edit your form. Sharing the Collaboration link with your teammates is really easy. Let me show you how:

1. On the top right side of the Form Builder page, click on Add Collaborators.
2. In the window that pops up, click on Copy Link and you're done.

Additionally, you can also Share your Tables and Collaborate. We have a Share button on the right side of the Jotform Tables page that you can use to share your Tables page with others. Let me show you how:

1. On the Jotform Tables page, click on the Share button.

2. Click on Share Settings and select Private Table, so only people you invite will be able to see your Tables. You can also set the default role of the invitation link as either Read-Only or Collaborator. Let me explain the difference between those:

• Read Only means that only people you invite will be able to see your Tables.
• Collaborator means that anyone you invite will be able to see and edit the data, but they won't be able to adjust or change the table settings.

3. Now, use the Generated Link or the Invite by Email feature to invite people.

Reach out again if you have any other questions.