Zoho Integration: Data not sent to Zoho.

Hallo ich hab mein Formular in Zoho integriert und Jotform ziegt an, dass alles richtig ist.

Aber die Einträge kommen in Zoho nicht an. Könnt ihr mir da helfen, oder liegt der Fehler bei Zoho?

Vielen Dank im Voraus

Matthias

Hi Matthias,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I'm sorry you're having issues with the Zoho integration. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I've gone ahead and cleared your form caches. Can you try it again and see how it goes? If you run into the same issue again, I suggest you remove the Zoho integration first, and integrate it again. Let me show you how to remove the integration:

1. In Form Builder, click on Settings in the orange navigation bar at the top part of the page.
2. Go to Integrations.
3. Select Zoho CRM, and click on Remove Integration.
4. Click on Yes, remove.

If the same thing happens even after integrating your form to Zoho again, we'll investigate it more to see if we can figure out what's going on.

Once we hear back from you, we'll be able to help you with this.

Hello Eliza,
Thank you for your kind email. In the meantime, I tried a bit more and saw that I had an error on the Zoho site and therefore the entries were not visible. So it was my mistake.
The problem is solved and I wish you a nice day.
best regards
Matthias
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