Email Notification does not have PDF Attachment

Hello,

We have a form set up that should send a PDF with each submission. We have already had 2 today where we got the email but there was no PDF. Can you assist in why this would happen? Ive attached some examples of emails that came in correctly as well as ones missing the PDF.

Hi bearcognition,

Thank you for reaching out to Jotform Support. I am sorry this is happening. Rest assured, I am here to help. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Try deleting the current notification email and adding a new notification email. Let me help you do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

After that, enable attach PDF document in your email notification. Let me walk you through it:

1. In Form Builder, in the orange navigation bar, click on the Settings tab in the orange navigation bar at the top of the page.
2. In the menu on the left side of the page, click on Emails.
3. Hover your mouse over the Notification Email element and click on the Pencil icon.
4. Under the Advanced tab, toggle the slider for Attach PDF to ON, and select the PDF file.
5. Scroll down, click on Save, and you're done.

Give it a try and let us know how it goes.